Please read these “Purchase Terms” carefully as they set out the terms on which you purchase a ticket on the EZXS mobile app (the “App”) or via the services, features, content, applications, websites, or widgets (together the “Services”) offered by EZXS Technologies Inc (“EZXS,” “we,” “us” or “our”). All purchases for tickets and other goods and services are subject to these Purchase Terms. If you have any questions about them, please contact us at support@ezxs.events.
For the avoidance of doubt, we may modify these Purchase Terms, or any portion of them in our sole discretion from time to time without prior notice so please check our website at www.ezxs.events from time to time for any updates to them to ensure that you are happy with any changes. Revised versions of the Purchase Terms will be effective upon posting (or where required on the date stated in the notice) unless we expressly specify otherwise. You will be deemed to have accepted all changes to these Purchase Terms if you make a purchase after the updated version has been posted as described in the prior sentence. Except as expressly permitted in this Section, these Purchase Terms may be amended only by a written agreement signed by authorized representatives of the parties to these Purchase Terms.
By making any purchase through the App or Services, you agree that you have read, understood and agree to be bound by these Purchase Terms and the Terms of Use. if you do not agree to these Purchase Terms and the Terms of Use, then you may not purchase any goods or services through the App or Services.
Any TICKET HOLDER AGREES AND COMPLIES WITH ALL THE TERMS LISTED HERE:
Must be 19+ of age to purchase or consume alcoholic beverages.
Ticket Holder (“You”) voluntarily assumes all risks & danger, including personal or bodily injury or death, property loss & damage, which may occur by attending Magnetic World Music Festival.
You agree that Beta Entertainment Inc., associated agents & the facility owners are not responsible or liable for any damages, injuries, or claims arising from the use of this ticket and you will hold Beta Entertainment Inc. harmless from any claims arising from the use of this ticket.
All vehicles and persons are subject to search by Beta Entertainment security upon entrance to grounds to ensure compliance with provincial & federal laws, facility rules & regulations.
No illegal substances permitted; soliciting illegal substances will result in criminal charges.
Anything that can be used as weapons will be confiscated upon entry.
This ticket is yours to protect; no exchange, refund or replacement if lost, stolen or unused. Ticket is invalid if the barcode is duplicated, removed, or tampered with.
No exchange or refund if the event is terminated early or canceled due to harsh weather, acts of God/nature, artist unavailability, governmental regulation or other actions beyond Beta Entertainment Inc. control.
Beta Entertainment Inc. does not guarantee the validity of tickets purchased from 3rd parties.
Use of images taken at Magnetic World Music Festival other than for personal use, or of the phrase “name of event” in the title of any publication or advertisement is prohibited without prior written consent of Beta Entertainment Inc.
Your image may be captured in video or photographs without your consent and without compensation.
You hereby appoint Beta Entertainment Inc. as your representative to protect your intellectual property or privacy rights, recognizing that Magnetic World Music Festival has no obligation to take any such action.
Beta Entertainment Inc. reserves the right to make changes to the rules at any time.
This ticket is a revocable license and may be revoked at any time for any reason without compensation.
We are a disclosed ticketing agent selling tickets via our App on behalf of promoters, organisers, managers, artists and venues of music, entertainment, sports and similar events (our “Event Partners”). We sell tickets allocated to us by our Event Partners, so the tickets we have available for sale for each event will vary and we do not control the ticket inventory or availability.
2.1 Any ticket purchased or otherwise acquired (“Purchased”) through the App or on the Service is subject to:
2.2 We facilitate the Purchase of tickets for events, and from time to time, where expressly stated, we may act as a promoter or organiser of an event. Where EZXS is not the event organiser, to the fullest extent permitted by applicable law, we exclude any liability and/or responsibility for the quality or nature of any such event including (but not limited to): your view at the venue where such event or show takes place, or the sound quality, local conveniences or accessibility of the event; any aspect of the quality of the stream you are able to watch for events streamed over the internet, including with limitation, any quality limitations caused by your internet connection, or device.
2.3 When you purchase a ticket you obtain a right to attend or watch the event as granted by the relevant Event Partner. The relevant Event Partner will be shown in the event listing in the App or on the Services, preceded by the words: “Presented by”. We make available tickets on behalf of third party Event Partners who are third parties to EZXS Technologies, and for whom EZXS Technologies is not responsible. Those third party Event Partners are responsible to you for the relevant event. For the avoidance of doubt, from time to time, EZXS may be the Event Partner and this will be made clear in the Event information on the EZXS Services.
2.4 Any changes to an event that occur after you have Purchased a ticket (such as a change of date/time, location, programme, or artist, or an event cancellation) are the sole responsibility of the Event Partner for that event. Please see Section 3, which sets out how we will inform you of any changes to an event.
2.5 By hitting the ‘Purchase Tickets’ button in the App or on the Services, you are making a contractual offer to purchase the ticket(s). This offer is only accepted by EZXS on behalf of, or acting as, the Event Partner once you receive a confirmation email from us (as such it's important that you provide an accurate email address to EZXS).
2.6 Upon Purchase of a ticket, as well as on the day of the event, you will receive a confirmation to the email address (as provided to us during your registration to the App or on the Services or subsequently updated by you) containing any additional details about the event. It is your responsibility to check these details carefully before the event. Your ticket is stored on the EZXS App, and is found by clicking on the 'tickets' option of the App menu. Your ticket is required for entry to the venue or access to the stream and must be presented upon request for each ticket holder. Note that for certain events, a hardcopy ticket may be provided to you. In these circumstances, we will notify you by telephone, email or within the App of the arrangements for receiving or collecting your tickets. You may be asked by the venue or streaming platform to separately verify your identity and/or age by providing ID for events with age restrictions. For streamed events, access will be communicated to you via your in-App ticket, or the EZXS website, and/or emails sent on the day of the streamed event.
2.7 When Purchasing tickets via the App or on the Services, you will be limited to a maximum number of tickets for each event (as specified in the order page of the App or the Services).
2.8 We may make available certain goods (for example, merchandise), services and digital content (“Non-Ticket Items”) for purchase via the App or on the Services. Please see Sections 12 and 13 below for more information.
3.1 By agreeing to Purchase a ticket,you agree to waive any rights you may have to withdraw from the contract. This means that once you have Purchased a ticket, it cannot be exchanged or refunded except in the following circumstances:
3.2 If an Event Partner notifies us of any changes to an event, or we are aware of any significant changes to an event where EZXS is the Event Partner, we will:
3.3 We will not reimburse the cost of Purchased tickets after an event has taken place unless instructed otherwise by, and at the discretion of, the Event Partner. You will not be entitled to a refund if you fail to attend an event or make an error when purchasing tickets (for example you buy the wrong quantity or the wrong time-zoned ticket for a streamed event) unless EZXS’s cooling-off/automated refunds feature has been activated by the Event Partner for the Event. You will not be entitled to a refund if you cannot view a streamed event for technical reasons not caused by EZXS. In no circumstances will a refund be issued if requested for an Event due to take place within 24 hours of the request.
4.1 The price of the ticket(s) or Non-Ticket Item(s) listed in the App or on the Services includes any applicable taxes and will be the price indicated on the order pages of the App or the Services when you place your order. Applicable tax may vary depending on your location. The price of a ticket may go up or down over time but you will pay the price shown when you place your order.
4.2 We accept payment with Visa, MasterCard, American Express, Apple Pay, Android Pay and any other payment methods indicated in the App or the Services. We may change the payment methods we are able to accept at any time. You must pay for your order before the ticket(s) or Non-Ticket Item(s) will be provided to you. Payment is taken from your chosen payment method at the time you place your order. All prices on the App or the Services are in Canadian dollars. If complete payment for your order is not received and verified by us, your order will not be processed. If you do not complete or improperly complete your order it may not be accepted or acknowledged.
4.3 We take all reasonable care to ensure that the price of the ticket(s) or Non-Ticket Item(s) set out in the App or on the Services is correct. If we discover an error in the price in your order, we will contact you to give you the option of either reconfirming your order at the correct price, or cancelling your order. We will debit or refund the method you used for payment of the order, as applicable based on your choice. If we are unable to contact you, you agree that we may treat your order as cancelled.
4.4.1. For tickets, you will receive a QR code to your mobile device via the App. The QR code will grant you a limited license to enter the Event for which you purchased a ticket. The QR code
4.4.2. For Non-Ticket Item(s) that are physical goods, purchases will only be shipped to a valid mailing address (as determined by EZXS in its sole and absolute discretion). However, please note that we may not be able to ship to all valid addresses and, in such circumstances, we reserve the right in our sole and absolute discretion to cancel your order. In the event we are not able to ship to the shipping address you provide, we will notify you, your order will be cancelled, and you will receive a refund in respect of your order (unless you are able to provide an alternate eligible shipping address). We further reserve the right not to offer expedited or other forms of shipping.
The estimated delivery time will be specified in your order; however, as we use a third party to deliver orders, it is possible that your order will arrive before or after the estimated delivery time. If you do not receive your order within 28 days of the estimated delivery time, please let us know.
Please note that multiple orders may not always be shipped together. In addition, depending on the size of your order you may receive several shipments to complete your order.
Without limiting the generality of any other section of these Purchase Terms, EZXS reserves the right to limit or refuse any order you place with us. Further, we reserve the right to verify the validity of all orders and/or cancel any order if we find evidence of fraud, tampering and/or any other violation of these Purchase Terms. We may, in our sole and absolute discretion, limit or cancel quantities purchased per person, per household or per order with or without notice. These restrictions may include orders placed by or under the same account, the same payment method, and/or orders that use the same billing and/or shipping address. We also reserve the right, in our sole and absolute discretion, not to ship items ordered or purchased to certain addresses. In the event that we are unable to or choose not to ship an item, you will be notified accordingly and the amount for that item charged in relation to your order will be reduced accordingly. All orders are subject to verification by EZXS at any time and for any reason. We reserve the right, in our sole and absolute discretion, to require proof of identity (in a form acceptable to EZXS): (i) for the purposes of verifying the legitimacy of any order and/or other information; and/or (ii) for any other reason we deem necessary, in our sole and absolute discretion, for the purposes of fulfilling an order in accordance with our interpretation of the terms and conditions of these Purchase Terms.
5.1 Some tickets available on the App or on the Services will be issued for a particular seat or seating area at the event venue. When ordering such tickets, the App or the Services may give you the option of selecting your preferred seating area (rather than individual seat numbers).
5.2 Where you have selected a seating area when placing your order for the tickets, we may contact you at a later date and before the event to give you the option of selecting a particular seat number(s) for your ticket(s) (“Set Seat”), so long as you inform us of your selection via the App or the Services and within the timeframe provided to you by us. Please note that you may be required to pay a small charge to us via the App or the Services, in addition to the ticket price, in order to select a Set Seat. We will notify you of this charge when giving you the option to select a Set Seat.
5.3 Where you do not select a Set Seat under Section 5.2, we will allocate individual seat number(s) to you for your ticket(s) within the seating area you selected when placing your order. We will notify you of your seat numbers via the App or the Services and prior to the event. We will endeavour to ensure that where you have ordered more than one ticket, each ticket will be allocated a seat that is next to an other. If you have any questions in relation to seat allocation please contact us at support@ezxs.events.
5.4 EZXS has the right to allocate you alternative seats of an equal value.
5.5 Any seating charts shown via the App or the Services will reflect the general layout of the venue at that time. For some events the layout and specific seat locations may vary without notice. Neither EZXS nor the Event Partner will be liable for any difference between seating charts shown in the App and the layout of the venue.
6.1 When an event has sold out and as agreed with the Event Partner, EZXS may enable the waiting list feature (“Waiting List”) for that event.
6.2 Where the conditions of Section 6.1 have been met, you may have the option to offer your ticket to the Waiting List via the App or the Services in order for it to be offered to other users of the App or the Services, so long as this offer is made prior to the Event Partner’s deadline. This deadline is at the discretion of the Event Partner, though EZXS endeavours to make the deadline as close as possible to the stated event time.
6.3 Once you have agreed to offer your ticket to the Waiting List, you forfeit your rights to the ticket(s) other than as stated in this section, and they will no longer exist in your account during the Waiting List period. If the ticket(s) offered is not successfully Purchased by another user from the Waiting List, the ticket(s) will be returned to your account prior to the Event Partner’s deadline, and you will be able to use the ticket, but not be eligible for a refund. If the ticket(s) is successfully Purchased by another user from the Waiting List before the deadline, it will be deemed to have been resold by the Event Partner to the new purchaser as described in Section 2.3, your rights to the ticket will cease entirely, and a full refund of your original Purchase for that ticket(s) will be provided to you. You will not be paid the difference (if any) between the original Purchase price and the price for which the ticket was resold for, if higher (with such difference being the “Waiting List Fee”).
7.1 The App or the Services may allow you to sign up to the Waiting List for an event. If additional tickets are available for Purchase either by the Event Partner providing EZXS with more tickets to sell on its behalf, or other users returning their Purchased tickets to the Waiting List in accordance with Section 6.2, you will be notified and given a limited time period in which to Purchase the tickets through the App (“Timeframe”).
7.2 The ticket(s) Purchased via the Waiting List are subject to a higher price above the original price of the ticket(s). The Waiting List price you see in the App or the Services is the total higher price for that ticket when purchased through the Waiting List feature, including the Waiting List Fee.
7.3 If you have joined the Waiting List and offered a ticket(s), you are under no obligation to Purchase.
7.4 Failure to complete a Purchase of ticket(s) offered to you within the Timeframe will result in the tickets being offered to the next person on the Waiting List. Users who miss an opportunity to Purchase tickets offered to them from a Waiting List during the Timeframe may contact support@ezxs.events in order to be placed back on the Waiting List. A user added back on to the Waiting List in this way will join at the end of the Waiting List (and will not be given their original position).
7.5 You acknowledge that joining a Waiting List does not guarantee you will successfully Purchase a ticket that becomes available, or that a ticket will become available. We are also not responsible if you fail to receive a notification or complete a transaction within the Timeframe in order to successfully Purchase the offered ticket(s).
8.1 You are responsible for checking the event details before Purchasing a ticket to ensure that the event’s artist, date, time, location, age limit, and any other restrictions are correct and acceptable to you. You will not be eligible for a refund in instances where such restrictions prevent your attendance.
8.2 Streamed events will sometimes be shown at multiple times to suit viewers in different timezones. The timezone stated in the event description is fixed, and unless otherwise stated does not exclude fans from outside that territory or timezone from purchasing. However it is your responsibility to check that the timezone for which you are purchasing is suitable for you. EZXS cannot guarantee refunds or exchange of tickets for an alternative timezone if you mistakenly purchase a ticket for a timezone that does not suit your viewing.
9.1 You may not resell or transfer your tickets, except for under (i) the ‘Limited Right to Transfer Tickets’ feature described below in Section 10, and only if such reselling or transfer is not prohibited by law or by the relevant Event Partner, or (ii) the ‘Waiting List’ feature specified in Section 6 (if offered). Further, you may not duplicate a ticket, for example, by taking a screenshot of the ticket on your device or, for live streamed events, giving your access details to another person.
9.2 Any resale or transfer (or attempted resale or transfer) of a ticket in breach of Section 9.1 is grounds for the immediate confiscation, invalidation, or cancellation of that ticket without refund or other compensation, and may result in full suspension of your use of the ticket transfer feature or full suspension of the original ticket holder’s use of the App and/or Services in general, at EZXS’s sole discretion.
10.1 For certain events, a person who has purchased a ticket (a “Sender”) may be permitted to transfer the ticket via the App to another registered user (a “Recipient”). This can be done at any time prior to the ticket transfer cut-off date and time specified by the Event Partner, provided that the conditions below are met:
10.2 EZXS provides this feature to facilitate the transfer of the rights to a ticket only. The transfer does not extend to the payment for the ticket, which must be arranged separately and directly between the Sender and the Recipient.
10.3 Due to restrictions placed on EZXS by Event Partners, only tickets for certain events may be transferred using this feature. If the event does not allow the transfer of tickets as a feature within the App, you may contact support@ezxs.events to request this manually by providing the full name and mobile number of the Recipient to whom you wish to transfer a ticket. Conditions for the Recipient to receive the ticket are as described above. You must contact EZXS at least two (2) weeks in advance of the event date if you wish to transfer a ticket in this way. If you contact us to transfer your ticket with less than this notice period, we cannot guarantee we will be able to fulfil your request. Any requests to transfer tickets in this manner that are received less than two weeks before the event may be denied at EZXS’s sole discretion.
10.4 When using the ticket transfer feature the Sender is responsible for ensuring that the mobile number of the Recipient is correct for the intended purchaser of the ticket. Any ticket successfully transferred to a Recipient automatically becomes the property of that Recipient and the Sender then has no rights in relation to the ticket. EZXS is not responsible for any tickets mistakenly sent to the wrong Recipient and cannot transfer the tickets in question back to the Sender without the (incorrect) Recipient’s prior authorisation or consent.
10.5 The Sender is responsible for requesting and arranging any payment for the ticket separately and directly with the Recipient. Any such payment must not be for a sum exceeding the face value of the ticket. EZXS Technologies is not responsible for any Recipient refusing to pay any Sender. If an event is cancelled, a refund will be made to the Sender as the original ticket holder by the same means as payment for the ticket was originally made. The Sender is then responsible for remitting the refund separately and directly to the Recipient.
10.6 When requested by the Sender, Recipients of tickets are responsible for settling payment separately and directly with the Sender for an amount no greater than the face value of the ticket.
10.7 If the Recipient of a transferred ticket is unable to attend the event, the tickets may be transferred again to a new Recipient or returned to the original Sender using the process set out above.
10.8 It is prohibited for any Recipient to pay more than face value for a ticket. EZXS will conduct periodic checks with Recipients to ensure that no more than face value was paid for any ticket. Any transfer of tickets under this Clause 10 for commercial purposes is strictly prohibited, including but not limited to using purchased tickets in prize draws or competitions. Any Sender found to have requested or received payment from a Recipient above the face value, or found to have transferred (or offered to transfer) a ticket for commercial use, is in breach of the terms under which the ticket was sold and that may be cause for the immediate confiscation, invalidation, or cancellation of the ticket without any refund or other compensation and for a future restriction on the use of the ticket transfer feature or full suspension of the Sender’s use of the App in general, at EZXS’s sole discretion.
Without limiting anything set forth elsewhere in these purchase terms or in the terms of use, you agree to the following limitations on liability to the fullest extent permitted by law:
11.1 EZXS assumes no responsibility for tickets purchased through third parties or unofficial sales points. EZXS is not responsible for any differences in price with other media or sales channels.
11.2 EZXS Technologies is not responsible for:
11.3 Except as otherwise set out in these purchase terms, our liability to you in connection with:
11.4 EZXS shall have no liability if you are refused entry to, or removed from, an event by any third party and for any reason.
11.5 For clarity, and without limiting anything set forth elsewhere in these purchase terms or the terms of use, all products and services sold through the app or the services are provided on an “as is” and “as available” basis without any warranties of any kind, and EZXS disclaims all warranties relating to the same, including, but not limited to, the warranties of title, merchantability, non-infringement of third parties rights and fitness for a particular purpose.
11.6 COVID-19 and Other Infectious Diseases
11.6.1 ‘Infectious Disease’ means: any transmissible disease, whether bacterial, viral, or otherwise, including without limitation the global outbreak of the respiratory coronavirus disease known as COVID-19 and the virus known as severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2) (and any subsequent waves or derivatives of the same). There is a risk of the transmission of Infectious Disease in any environment where people come together, which is increased in enclosed spaces with an increased number of people.
11.6.2 By purchasing tickets to an event via the App or the Services, you accept that neither EZXS nor the Event Partner can guarantee that you will not be exposed to Infectious Disease. You voluntarily accept the risk of being exposed to, contracting or spreading Infectious Disease. You agree that EZXS and the Event Partner are not responsible or liable for any injuries, sickness, or death resulting from such causes.
11.6.3 You also agree:
Should you fail to do so, you may be removed from the venue, in which case, neither EZXS nor the Event Partner will have any liability to you.
12.1 Your purchase of a ticket to an event via the App or Services will give you a personal revocable licence from the Event Partner to attend the event or participate in the stream, subject always to the terms and conditions specified in these Purchase Terms. By purchasing a ticket on the App or the Services, you acknowledge that the Event Partner reserves the right, on reasonable and lawful grounds, to refuse entry to, block online access, or remove from the premises any ticket holder without requirement to offer a refund or other compensation. By way of example, the Event Partner may remove a ticket holder who:
12.2 By accepting these Purchase Terms, you acknowledge that EZXS shall have no liability if you are refused entry to an event, or you are removed from an event, or blocked from a streamed event, by an Event Partner or otherwise for the actions or inactions of the Event Partner.
12.3 Unless stated in the event copy, all streamed events are broadcast as live experiences. It is your responsibility to ensure that you are ready and able to watch the event ahead of time, in accordance with the instructions sent via the App or in EZXS’s event communications. Unless otherwise stated, you should assume that streamed events will not be available to watch after the listed time and date, and that you will not be able to pause or rewind streamed events.
12.4 To view a streamed event, you should ensure you have the most up to date version of the EZXS App, or you are viewing via an up-to-date web browser on a laptop or desktop computer. Though EZXS does work with a number of streaming platforms and casting configurations, we cannot guarantee functionality when streamed events are viewed via casting devices, smart TVs, games consoles or other hardware. If for any reason you experience buffering or access issues during a streamed event, we are unable to guarantee a refund or rewatch opportunity.
13.1 We may make available certain Non-Ticket Items for purchase via the App (including goods, services and digital content), for and on behalf of an Event Partner. Such Non-Ticket Items include but are not limited to VIP passes, parking passes, and camping passes. The Event Partner is responsible for fulfilling any Non-Ticket Item you purchase, and EZXS accepts no liability for any non-fulfilment of a Non-Ticket Item by an Event Partner. Sections 12 and 13 only apply to the purchase of Non-Ticket Items (and not to tickets).
13.2 Any Non-Ticket Item purchased through the App or the Services is subject to:
14.1 Note that where we have made a Non-Ticket Item available via the App or the Services on behalf of an Event Partner, any cancellation or return of that Non-Ticket Item will also be subject to the terms and conditions of that Event Partner.
14.2 Note that you do not have a right to change your selection or cancel:
14.3 You have the right to change your selection and cancel a purchase made via the App or the Services for:
14.4 You can cancel by emailing us at support@ezxs.events.
14.5 If you have received the goods before you have made your cancellation request to us, you will need to return the goods to us (or the Event Partner, depending on the instructions we give you) within 14 calendar days of telling us you wish to cancel. The goods must be returned in perfect original sale-able condition in the original packaging and with all tags attached, to either the Event Partner (to the address notified to you by us) or to 160 Elgin Street, Suite 2066, Ottawa, Ontario
Canada, K1P 1C3. You are responsible for any return shipping charges. For your protection, please be sure to return your goods via a reputable carrier such as FedEx.
14.6 We will refund you the price you paid for the goods, service or digital content including any the original delivery costs. We will make any refunds due to you as soon as possible, and in any event within 14 days after the day on which we receive (or the relevant Event Partner receives) the goods back from you or, if earlier, 14 days after the day on which you provide us with evidence that you have sent the goods back to us (or the Event Partner), in each case in accordance with this Section 14.
14.7 We (or the Event Partner on whose behalf we sold the relevant goods) may make deductions from the price (excluding delivery costs) to reflect any reduction in the value of goods returned, if this has been caused by your handling them in a way which means they are not in perfect original sale-able condition in the original packaging and with all tags attached. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
15.1 We have the right to remove or revoke your tickets (including any tickets transferred in accordance with Clause 10) and provide a full refund to the payment card account holder if your Purchase is suspected of being fraudulent, in violation of these Terms of Purchase, and/or if we have grounds to suspect that your tickets were Purchased using a stolen card (the ‘Suspected Fraud’).
15.2 Where clause 15.1 applies, we are not obliged to notify you of the removal, revocation or refund, nor provide you with any detail of the Suspected Fraud. This is to ensure that those committing fraud are not alerted to the methods of investigation.
15.3 If you believe that your tickets have been removed incorrectly due to Suspected Fraud, you may dispute this by contacting our support team at support@ezxs.events.
16.1 Certain events may be recorded for commercial and/or promotional purposes by the Event Partner. When accessing the venue or show you consent to your image being captured and used in this way.
16.2 EZXS reserves the right to obtain photographs, audio or video of all events for which EZXS makes tickets available, including any of the foregoing that may depict your image or likeness. When accessing the venue or show you consent to your image or likeness being captured as described in the foregoing sentence, and to us reproducing and/or publishing your image or likeness in the App or the Services, on our website, and in other promotional materials, social networking channels and other materials related to the App or the Services for our business purposes.
16.3 Should you have a complaint, please see details of our complaints procedure as set out in our Terms of Use.
You may contact us at support@ezxs.events.
